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Privacy Policy

 

Däckjour Mobile Däckservice Servige OÜ ("we," "our," "us") respects your privacy and is committed to protecting your personal data. This privacy policy applies to our app, website, and services. It explains how we collect, use, share, and secure your information, as well as your rights regarding your personal data.

1. Entity Information

The owner and service provider of the 24autoservice application is Däckjour Mobile Däckservice Servige OÜ, established in the Republic of Estonia (registry code 12667554), located at Laki 302-3, 12915 Tallinn, Estonia.

2. Types of Data Collected

We collect the following types of personal and sensitive data through the app:

  • Name
  • Location
  • Contact details (e.g., email address, phone number)
  • Call recordings
  • Vehicle registration and VIN number (when paired with contact details)

3. Purpose of Data Collection

We collect and process your personal data for the following reasons:

  • Service Delivery: To provide vehicle assistance and fulfill customer requests.
  • Personalization: To customize your user experience.
  • Transaction Processing: To process and confirm orders.
  • Compliance: To meet regulatory requirements, including GDPR and data protection laws.
  • Service Quality Monitoring: To enhance service performance and security.

4. How We Use and Share Data

Your personal and sensitive data is shared only under the following circumstances:

  • With our franchise companies, network partners, car repair workshops, insurance companies, and rental agencies to provide the requested services.
  • With auditors and legal establishments to comply with legal obligations.
  • Third-Party Service Providers (e.g., hosting services, payment processors) for business operations, under strict confidentiality agreements.

We do not sell or trade personal information to external parties for marketing purposes.

5. Data Handling and Security

We implement strict security measures to ensure your personal data is safe:

  • Data is encrypted during transmission using Secure Socket Layer (SSL) technology.
  • We restrict access to authorized personnel only.
  • Data is stored in a secure environment with appropriate physical and electronic safeguards.

6. Retention and Deletion Policy

We retain personal data for as long as necessary to fulfill the service or as required by law. Personal data is stored for no longer than 13 months, unless legislation mandates a longer period. You can request the deletion of your data by contacting us at any time.

7. User Rights

You have the following rights regarding your data:

  • Access: Request access to your personal data.
  • Rectification: Correct inaccuracies in your data.
  • Deletion: Request deletion of your personal data.
  • Restriction: Limit the processing of your personal data.
  • Objection: Object to the processing of your data.
  • Portability: Request transfer of your data to another entity.

To exercise any of these rights, please contact us at admin@24autoservice.eu.

8. Contact Information for Inquiries

If you have any questions about this privacy policy or the handling of your personal data, you can contact:

  • Data Protection Officer (DPO): info@24autoservice.eu
  • General inquiries: admin@24autoservice.eu

9. Use of Cookies

Our app and website use cookies to improve user experience, process transactions, and understand user preferences. Cookies are small files stored on your device and can be disabled through browser settings.

10. Links to Third Parties

Our app may include links to third-party services. These sites have separate privacy policies, and we are not responsible for their practices.

11. Updates to the Privacy Policy

This privacy policy may be updated periodically to reflect changes in our practices. Any updates will be posted on this page. The current version is effective from 01.12.2020.